Privacy Policy

Privacy Statement

This Privacy Statement describes the information Ritchie Bros. EquipmentOne collects through www.equipmentone.com (the "Website"), how we use it, how we protect it and the choices you can make about your information. This Privacy Statement may be supplemented or modified by agreements entered into between us and an individual from time to time.

By using this Website and any of the services, applications or tools being offered through the Website (collectively, the “Service”), you are accepting the terms of this Privacy Statement and our User Agreement and Website Rules and consenting to our collection, use, disclosure, retention and protection of your information as described in this Privacy Statement.

If you are located outside of the United States, please note that the Service is hosted in the United States. Therefore, your information, including any personal information provided pursuant to the Service, will be processed and stored in the United States. As a result, United States federal and state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of the Service or your submission of any information to us will constitute your consent to the transfer of your information outside of your country of residence, which may provide for different data protection rules than in your country. Please contact us at customercare@equipmentone.com, attention: Privacy Officer, if you have any questions about how your information may be processed or stored in the United States.

In this Privacy Statement, "personal information" means any information about an identifiable individual either alone or in combination with other information that we have or are likely to have access to, but excludes any information that has been made anonymous or that is excluded from the definition of "personal information" under applicable laws. Throughout this Privacy Statement, “information” includes personal information about you.

This statement will notify you of:

  1. What information is collected through the Service
  2. How the information is used
  3. With whom the information may be shared
  4. What choices are available to you regarding collection, use and distribution of personal information
  5. The kind of security procedures that are in place to protect against the loss, misuse or alteration of personal information under our control
  6. How you can correct any inaccuracies in your personal information

Information Collection

We collect and retain information from you and any devices you may use when you access or use the Service, sign-up for a membership account with us, provide us information on a web form, update or add information to your membership account, list and sell or purchase items, participate in dispute resolution or when you otherwise correspond with us regarding the Service.

We collect the following types of information in the manner described below:

  1. Information you voluntarily provide to us, such as:
    • Contact information (name, address, telephone numbers and email addresses) when you register your membership or subscribe for email notifications
    • Listing, buying or selling information you provide when listing or completing a transaction (i.e. item location or tax ID), or other related content that you generate or that is associated with your account as a result of a listing or completed transaction
    • Bank account information in connection with a listing or transaction
    • Other information you provide to us through a web form (i.e. feedback), updating or adding membership account information, updating your inventory search or marketing preferences, or your participation in Q&A for a particular lot or dispute resolution
    • Additional information we are required or authorized by applicable law to collect in order to authenticate or identify you or to verify the information we have collected
  2. Information received from other sources, for instance:
    • Information we collect from third parties that supplements our existing information about you (i.e. publicly available demographic information or additional contact information)
    • Information you give us about someone else, in which case you must only do so with prior explicit consent
  3. Information we may automatically collect when you use the Service, including:
    • Computer and connection information such as statistics on your page views, traffic to and from the Website, IP address, ad data, browser details and web log information
    • If you access the Service from a mobile or other device, we may collect a unique device identifier assigned to that device, geo-location data (unless you’ve disabled the use of location services in your device’s settings’ menu), advertising ID or other transactional information for that device
    • Information regarding the pages you view, search parameters, the links you click and other actions you take on the Service through the use of cookies, web beacons and similar technologies. For more information on these technologies and how to control them, see “Cookies and Other Technologies” below

Information Use

We use information collected from individuals to provide products or services, to respond to requests for information regarding our products and services, and for additional purposes outlined below.

We may use information collected for the following purposes:

  1. To provide and manage the Service, including:
    • Creating or adding to your membership profile
    • Keeping track of your equipment watchlist and saved searches
    • Giving you access to your purchase history, bids and other features
    • Providing access to opportunities on behalf of other members of the Ritchie Bros. corporate family and their financial institution partners
    • Allowing you to participate in bidding, Q&A and complete transactions using the Service
  2. To contact you by phone or email, to:
    • Notify you regarding your membership account, bidding status and transactional activity
    • Collect fees or monies owed, poll your opinion through surveys or questionnaires, resolve disputes or otherwise necessary to provide customer service
    • Inform you about our services, upcoming events and promotional offers and those of other members of the Ritchie Bros. corporate family (so long as the required consent to do has been obtained in accordance with applicable law)
  3. To deliver relevant content and advertising, by:
    • Generating and analyzing reports and data about your patterns of usage of the Service or after combining your information with information relating to your use of services provided by other members of the Ritchie Bros. corporate family
    • Personalizing and improving the navigation and look of the Service, as well as, our adverting on the Service based on your customized preferences and usage
    • Using targeted marketing and making promotional offers based on your communication preferences
    • Working with unaffiliated third party service providers who help deliver ads relating to our Service or services provided by other members of the Ritchie Bros. corporate family which we believe are consistent with your interests when using the Service or other unaffiliated websites
  4. To protect our rights and the rights of others, such as:
    • Enforcing our User Agreement or Website Rules
    • Detecting, protecting against and investigating fraud, security breaches, potentially prohibited or illegal activities
  5. As otherwise permitted by applicable law

By using the Service, you agree to allow us to use your remarks, suggestions, writings or comments as we so determine without your further consent and without compensation or any other interests or rights. However, we will not identify you as the specific source of the comments by name or provide an email address without your permission.

We will not use personal information for purposes other than those for which it was collected as described in this Privacy Statement, except with the consent of the individual or as required or permitted by law. Once the information is no longer required to fulfill its intended purposes, and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed, erased, or made anonymous.

Information Disclosure

Information may be disclosed to third parties in accordance with this Privacy Statement or as otherwise permitted by applicable law. Please note that some third party service providers may store information received from us or you outside of your country of residence, and that under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other foreign jurisdictions may be entitled to access your information. Your use of the Service or your submission of any information to us will constitute your consent to the transfer of your information outside of your country of residence, which may provide for different data protection rules than in your country. Please contact us at customercare@equipmentone.com, attention: Privacy Officer, if you have any questions. We do not disclose your personal information to third parties for their direct marketing and advertising purposes without your explicit consent.

Please also note that a user may choose not to share certain information as described in “Your Choices Regarding Your Information” below.

  1. Users of the Service. When completing a transaction through the Service, we will disclose information about successful buyers and sellers to those parties to the limited extent required to facilitate the purchase and sale of items being listed for sale, or in the event of a dispute between a buyer and seller post-sale which we are assisting to resolve through our dispute resolution process. Information provided may include your name, username, email address, contact details, or other information from you needed to promote the reliability and security of the transaction. When you receive or are given access to information about another user from us, you may only use it for EquipmentOne transaction-related purposes, or for other services provided by the Service. Using personal information of other users that you have access to or receive for any other purpose constitutes a violation of our User Agreement.
  2. Third Parties. We may use third parties or affiliated entities to perform functions in connection with the Service (for example, Google Analytics for data analysis and Marketo for email marketing automation services). We may share information about you that they need to perform their functions and will take appropriate steps to ensure that such recipients safeguard the personal information and use the information only for authorized purposes. If we partner with another party to provide specific services, and a user registers for these services, we will share the contact information or other information necessary for the third party to provide the requested services. We may also disclose personal information to legal, financial, and other professional advisors and to our lenders or insurers in connection with the operation of our business where such parties have agreed to confidentiality restrictions.
  3. Business Changes. If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may share or transfer your information to a third party or parties in connection therewith.
  4. Affiliates. We may also share your information among members of the Ritchie Bros. corporate family for purposes consistent with this Privacy Statement. To the extent that our other corporate family members have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Statement. They will also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
  5. Investigations and Law. Regardless of the choices you make regarding your information (as described below) and to the extent permitted by applicable law, we may disclose information about you to third parties to:
    • Comply with law, in response to subpoenas, warrants, or court orders, or in connection with any legal process or cooperate with government or law enforcement officials or private parties, including laws outside of your country of residence;
    • Protect our rights, reputation, safety and property, or that of our users or others;
    • Protect against legal liability;
    • Establish or exercise our rights to defend against legal claims; or
    • To investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety or property of us, users or others, violation of the User Agreement or Website Rules, our policies or agreements or as otherwise required by law.
  6. Aggregated Information. We may share aggregated anonymous statistical and demographic information relating to visitors to and users of the Service with affiliated or unaffiliated third parties.

When you interact with the Service, we or our authorized service providers may place cookies, web beacons (also known as action tags or single-pixel gifs), and other non-cookie based technologies on your device to collect and store information that helps us track and analyze usage, and provide a more efficient and personalized experience to our users, and to personalize online display advertising tailored to user`s interests. This information collected by us may be associated with personal information we already have or collect from other sources for the purposes noted above under “Information Use”.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

Some of these technologies may be permanently placed on your device until you choose to remove them (i.e. persistent cookies); while others are temporary and are removed after you close your browser (i.e. session cookies). You are always free to block our cookies if your browser or device permits, although doing so may interfere with your use of some of the Website or Service features or content. For more information on how you can block, delete, or disable cookies, please review your specific browser or device settings. You may also be able to browse the Website using your browser’s anonymous usage setting (i.e. “Incognito” in Chrome). Please review your browser settings for further details. Please also note that you may choose to opt-out of some of these technologies as explained in “Your Choices Regarding Your Information” below.

Our use of these technologies falls into four categories:

  1. Operationally necessary – These technologies are used to permit access to the Service and use certain features such as maintaining logged-in status for your account while using the Website, as well as enabling you to move around it and use its features.
  2. Functionality related – We use these technologies so we can remember your preferences while browsing the Website and to provide enhanced and more personalized content and features, such as saved equipment searches or watchlists. In order to permit your connection to the Website, we receive and record information about your device and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data (where permitted in your device settings), or other transactional information for that device.
  3. Performance related – We and/or our service providers may use analytics and testing technologies to collect information about your usage and interaction with the Service, for instance web page views or interaction with a link or other content. We use this information to understand overall usage patterns of our visitors and determine whether certain content is effective or not. We do not permit any of these service providers to collect any of your personal information on our Website for their own purposes.
  4. Advertising related – These technologies are used by us and our service providers to deliver advertising we believe is relevant to you and your interests. For example, we may use first-party cookies and web beacons to deliver content, including ads we believe are relevant to your interests, on the Website or on third party sites. This means that when you are on websites other than the Website, you may be shown advertising based on your activity on the Website. These technologies may also be used to help measure the effectiveness of our ad campaigns. These technologies remember what you’ve looked at on the Website as well as, among other things, IP address, browser type, webpage visited prior to the Website, and the subject of advertisements clicked or scrolled over.

    Third-party advertisers and other organizations may also use their own cookies to collect information about your activities on our Website and/or the advertisements you have clicked on. This information, which may be combined with other information acquired from third parties, may be used by them to serve advertisements on our Website and third party sites that they believe are most likely to be of interest to you based on content you have viewed. Third-party advertisers may also use this information to measure the effectiveness of their advertisements and to track aggregate usage statistics. We may not control these third-party cookies and their use may be governed by the privacy policies of the third parties employing these cookies. To learn about these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website or “Your Choices Regarding Your Information” below.

Children

We do not knowingly collect personal information from individuals under age 18. If you are under the age of 18, please do not submit any personal information through the Service. If you have reason to believe that we may have accidentally received personal information from an individual under age 18, please contact us immediately at customercare@equipmentone.com.

This Privacy Statement applies only to the Service. The Service may contain links to websites or other applications to which this Privacy Statement does not apply. The links from the Service do not imply that we endorse or have reviewed these websites or applications. The policies and procedures we describe here do not necessarily apply to these websites or applications. We neither can control nor are responsible for the privacy practices or content of certain of these websites or applications. We suggest contacting these websites or applications directly for information on their privacy policies.

Security

While we take reasonable administrative, technical and physical measures to protect the information you submit via the Service against loss, theft and unauthorized use, disclosure, or modification, we cannot guarantee its absolute security. No Internet, email or mobile application transmission is ever fully secure or error free. Email or other communications sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding which information you provide us with. If you believe your account has been abused, please contact us at customercare@equipmentone.com.

Choices Regarding Your Information

You have a choice about how we use your personal information to communicate with you, how we provide relevant advertising, and whether the information we have is accurate.

  1. Communication

You may withdraw your consent to receiving certain emails from us using the unsubscribe mechanism contained in each email or by logging in and updating your preferences on the MyOne webpage. However, please be aware that these options are for promotional emails only and that emails relating to site and service updates, a user’s account or transactions with us will continue to be sent.

  1. Advertising & Analytics

We use the following service providers to assist us with serving interest based ads and to analyze your interactions with the Service using the technologies described above under “Cookies and Other Technologies”.

Google Analytics – These cookies allow us to understand how you use and interact with our Service. If you don’t want data to be collected and reported by Google Analytics, you can opt-out by installing a browser add-on. Visit the Google Analytics opt-out page for more information.

Google DoubleClick and AdSense – We use these services to serve advertisements we think may be of interest to you based on your previous interactions with the Service and your activity across multiple websites. You may opt-out of the DoubleClick cookie for interest based advertising by visiting Google’s Ads Settings and changing your settings. There you will also find instructions to permanently opt-out through the use of an installed browser plug-in.

Simplifi and Lotame – These service providers assist us in our digital advertising campaigns and better understand the effectiveness of our digital ads. You can find more information about their privacy practices by reviewing their respective privacy policies – click here for Simplifi and click here for Lotame. You can opt-out of the collection of information by these service providers by visiting their respective opt-out webpages and following the relevant instructions – click here for Simplifi and click here for Lotame.

Hotjar – We use this service to help us analyze and test your interactions with the Service. The information collected is then used to optimize your experience while using the Service. For more information on Hotjar’s privacy practices, please click here, or to opt-out of further data collection, follow the instructions here.

Conversant - We may use the services of Conversant to collect and use anonymous information about your visits to and interactions with the Website through the use of technologies such as cookies to personalize advertisements for goods and services. Certain limited, non-sensitive personal information collected by us that relates to your transactional history is also shared with an affiliate of Conversant for anonymization to enable our use of Conversant’s services. We take appropriate steps to ensure that the recipient safeguards this personal information and uses the information only for authorized purposes. For more information about Conversant’s privacy practices, please click here. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by Conversant, please click on the Network Advertising Initiative link below.

Note that opt-out choices selected may be browser specific. As well, deleting cookies can remove your opt-out preferences, so you may need to periodically refresh your opt-out preferences.

Please also note that opting-out of our interest based advertising is not the same thing as opting out of ads. You will still see ads, and you may even see our ads, however, they will be random. For more information about targeting and advertising cookies and how you can opt-out from certain third parties generally, visit:

Do Not Track. At this time, we do not respond to “Do Not Track” signals sent from web browsers.

  1. Accuracy

A registered user may access, change, correct or update their personal information or remove themselves from the Service, by emailing us at customercare@equipmentone.com, or may take some of the foregoing actions by signing-in to their account.

Notification of Changes & Acceptance of Privacy Statement

We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Service following notification or posting of such changes will constitute your acceptance of those changes.

If we change our privacy practices relating to the Service, we will post those changes to our Privacy Statement webpage and update the date listed on the links to it, as well as on the Privacy Statement itself. We will post those changes so users are always aware of what information we collect, how we use it, and under what circumstances, we disclose it. We may from time to time provide notice of changes to this Privacy Statement by email or mail, or to other contact information provided by you.

We use personal information in accordance with the Privacy Statement under which the personal information was collected. If at any point we decide to use personal information in a manner materially different from that stated in this Privacy Statement, we will notify users.

Contact Us

If you have questions or concerns about this Privacy Statement, please send an email to customercare@equipmentone.com, attention: Privacy Officer.

California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates (such as Ritchie Bros. Auctioneers and Ritchie Bros. Financial Services) for those entities direct marketing purposes. We currently do not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about our privacy practices, please contact as noted above.



Effective Date: February 02, 2017

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